Pend Oreille Surgery Center

Instructions

Please rate your recent outpatient surgery experience at Pend Oreille Surgery Center. Select the answer that best describes your experience. If a question does not apply to you, please skip to the next question.

Background Questions

Registration

Professional and courteous service of registration? Very poor Poor Good Very good
Satisfactory answers to financial and insurance questions? Very poor Poor Good Very good
Speed and efficiency of registration? Very poor Poor Good Very good

Facility

Nursing

Waiting time before your surgery or procedure began? Very poor Poor Good Very good
Explanation physician gave you about surgery/procedure? Very poor Poor Good Very good
Professional and courteous service of the nurses? Very poor Poor Good Very good
Skill of the nurse starting IV? Very poor Poor Good Very good
Nurse explaining procedures? Very poor Poor Good Very good
Nurse’s concern for your comfort? Very poor Poor Good Very good
Nurse’s courtesy towards family who accompanied you? Very poor Poor Good Very good
Instructions nurses gave about caring for yourself at home? Very poor Poor Good Very good

Personal Issues

Information provided about delays? (if delays experienced) Very poor Poor Good Very good
Our concern for your privacy? Very poor Poor Good Very good
Degree to which your pain was controlled? Very poor Poor Good Very good
Response to concerns/complaints made during your visit? Very poor Poor Good Very good

Overall Assessment

Overall rating of care received during your visit? Very poor Poor Good Very good
Degree to which staff worked together to care for you? Very poor Poor Good Very good
Likelihood of your recommending our Surgery Center? Very poor Poor Good Very good

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